Orders are typically processed within 1-2 business days from the time of purchase. You will receive a confirmation email once your order has been shipped.

Shipping costs and estimated delivery times will be provided at checkout.

Estimated delivery times vary based on your location and the selected shipping method. Please note that delivery times might be subject to delays due to unforeseen circumstances or peak seasons.

A tracking number will be provided via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

We accept returns and exchanges within 30 days of the original purchase date. To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.

To initiate a return or exchange, please contact our customer service team by email at Support@TurfAidUSA.com or by phone at (833) 887-3243 with your order number and details. They will guide you through the process and provide you with a return shipping label if applicable.

Refunds will be issued in the original form of payment once the returned item is received and inspected. Please allow 3-5 business days for the refund to be processed after the item has been received.

If you wish to exchange an item for a different one, please contact our customer service team. Exchanges are subject to availability.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will arrange for a replacement or refund, including any applicable shipping costs.

Items marked as "final sale" are not eligible for returns or exchanges.